Update on Why you stuck-up, half-witted, scruffy-looking, nerf herder, or The Reasons in Which the Service Sucked at Chuy’sI received a response from Chuy’s the day after I emailed them:
I appreciate your feedback on your experience in my restaurant on Friday night. I would like to first apologize for you not being able to fully experience Chuy’s. Secondly, I would like to have an opportunity to speak to you personally so I can address any and all of your concerns. Please give me a call at the restaurant (XXX) XXX-XXXX, or on my cell (XXX) XXX-XXXX.
I understand with busy schedules and lifestyles that you may not be able to visit us as soon as I would like. If you would allow me the opportunity to deliver a meal to your family at home one evening or to yourself and a few coworkers for lunch, I would appreciate the opportunity to make you a Chuy’s fan.
Thank you for your time and I hope to talk to you soon.
GM Chuy’s LexingtonI called his restaurant on Friday (tangent: the store’s recorded greeting instructed me to “press 10.” Umm …), and he has arranged to bring a sampling of food to two co-workers and me next week.
I appreciate his efforts to make up for the service, or lack thereof. Now if he could just do something about those women making tortillas.