No clever headline needed: AT&T sucks

Late last week, I started experiencing some connection difficulties through my AT&T U-verse internet package, something the rep at the time assured me would be easy to fix. We scheduled an appointment for sometime between 4 and 8 p.m. Monday, Oct. 27, with a promise to call about an hour before arriving to allow me to get home for the technician.

I should have known things wouldn’t end well when the tech, Nathan, called at 1:30 p.m. to say he’s on his way.

As I explained that he was quite premature in our scheduled time, he said the problem likely existed in a cable outside so it’s doubtful he’d even need to access my house. Sounds great, I told him. Check it out, and call me with any questions.

Around 3, he left a message saying the problem was fixed in the cable and that he’d leave a note in my mailbox.

At the time, I was willing to overlook that federal offense, seeing how I didn’t have to be home between the broad hours of 4-8. By the time I got home, though, it was clear that wasn’t the only personal space that had been invaded.

InDirecTV: Poor service forcing people away from satellite TV

DirecTV’s timing couldn’t be worse.

Just days after starting the pre-planning toward leaving satellite TV for the futuristic territory of online service, I received my latest DirecTV bill. Despite not having ordered any new programming, this month’s bill was almost $20 higher than last month’s. Perhaps they learned of my not-so-secret scheme to leave the company and put in place a plan designed to milk me for a few extra dollars.

Or, more likely, they are just continuing the overall poor performance and customer service I’ve received, literally, since my first day of service.