DirecTV’s timing couldn’t be worse.
Just days after starting the pre-planning toward leaving satellite TV for the futuristic territory of online service, I received my latest DirecTV bill. Despite not having ordered any new programming, this month’s bill was almost $20 higher than last month’s. Perhaps they learned of my not-so-secret scheme to leave the company and put in place a plan designed to milk me for a few extra dollars.
Or, more likely, they are just continuing the overall poor performance and customer service I’ve received, literally, since my first day of service.
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So ... there I was 